Integrated Enrollment Services Earns College’s ‘Innovation of the Year’ Award

by Diane VanDyke

Each year, Montgomery County Community College recognizes one outstanding program or project for its Innovation of the Year award. The projects are evaluated against criteria established by the League for Innovation in the Community College—an international organization committed to improving community colleges through innovation. Award criteria include quality, efficiency, cost effectiveness, replication, creativity and timeliness. 

The College’s 2013 Innovation of the Year was awarded to Integrated Enrollment Services (IES) for its overall contribution to improving student access and success.

Launched in August 2011, IES provides an efficient, high-quality service experience for both students and staff. The new department combines the functions of several areas—Admissions, Registration and Financial Aid/Payment, as well as the procurement of photo identification cards and parking stickers—into one convenient, streamlined system. Enrollment services assistants are cross-trained to provide a one-stop experience for students who are enrolling at the College. Specialists also are available for additional assistance with complex situations.

Features of the IES center include a line management system with clear visual and auditory queuing; overhead displays for specific functions during peak processing; front-facing monitors to allow students to view online tools and resources; and display monitors that relay pertinent information to students waiting in line.

Award recipients include Executive Director of Enrollment Services Cindy Haney; Assistant Controller of Student Services and Financial Reporting Kelly Sharkey; Director of Student Assistance Centers Barbara LeFevre; Enrollment Services Assistant Joshua Whitworth; Executive Director of Technical Services Joe Mancini; Associate Director of Financial Aid Douglas Vore; Assistant Director of Admissions Events/Special Admission Programs Carolyn White; Director of College Services George Shal; Director of Records and Registration Registrar Cynthia McCabe; Assistant Vice President of Student Affairs & Enrollment Management at West Campus Kathleen Emery; Senior Network Engineer Gregg Heimer; Student Accounting and Enrollment Services Supervisor at West Campus Nina Geisler; Multimedia Specialist Frank Leib; and Part-Time Information Technology Assistant Andrew Rosner.

Other projects nominated for the College’s 2013 Innovation of the Year at the College included: STEM Forge-Based, Open-Source Drone Project; the Mustang’s Academic Suite; the Student Support and Referral Team; Nursing Program Reaccreditation via SharePoint; West Campus Public Safety Segway Initiative; and Revised Student Activity Fee Allocation Process.

As recipient of the College’s award, Integrated Enrollment Services was forwarded to the League for Innovation in the Community College for national recognition in a program that is designed to showcase innovation at America’s community colleges.

Innovation of the Year award recipients with President Dr. Karen A. Stout and Board of Trustees Chairman Michael D’Aniello and Vice Chairman Andrew Cantor. Photo by Sandi Yanisko

Innovation of the Year award recipients with President Dr. Karen A. Stout and Board of Trustees Chairman Michael D’Aniello and Vice Chairman Andrew Cantor. Photo by Sandi Yanisko

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